Customer Excellence Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

OBJECTIVE:

Manage assigned activities/accounts in accordance with established processes and in line with the company's mission and values. Achieve the company's objectives in a healthy working environment, fostering positive relationships with other departments and foreign offices.

MAIN RESPONSABILITIES:

1. Review and follow up on invoices from CEVA's foreign offices and analyse them to reduce customer rejections.
2. Monitor, follow up on and enter the documents and references of the assigned accounts in Pegase or LINK in a timely manner.
3. Monitor and follow up on the entry of events (expected and actual), reason codes and deviations from CEVA's foreign offices in a timely manner.
4. Send information on import seizures to U.S. and/or Canadian customs.
5. Generate invoices for external customers from CW1 or the platform indicated by the internal customer (CEVA foreign office).
6. Produce and evaluate monthly KPIs on activities and present them to CEVA's foreign offices.
7. Create operational reports for customers.
8. Update process descriptions (SOPs).

POSITION SPECIFICATIONS

• Education: Bachelor’s DegreeInternational Business, Business Administration, or related
• LanguageEnglishB2 level
• Computer SkillsMicrosoft OfficeExcel, Outlook, PowerPoint 

Required:

Minimum 1 year: Computer skills, Microsoft Office package

Desirable:

Minimum 1 year: Administration and/or basic knowledge of Foreign Trade 

COMPETENCIES:

• Customer Service
• Frustration Tolerance
• Teamwork
• Ability to Work Under Pressure
• Proactivity
• Discipline
• Effective
• Communication  

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili