Continuous Improvement Management Senior Manager Italy

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

We are looking for a Continuous Improvement Senior Manager to join our organization. This role is strategic in ensuring the proper oversight of company processes, as well as guaranteeing regulatory compliance and the maintenance of the certifications required to support business operations.

Key Responsibilities
Reporting and coordinating a dedicated team, the role will include:

• Managing and developing the Integrated Management System (IMS)
• Ensuring the level of operational quality required by clients
• Evaluating and defining company processes
• Defining and monitoring Quality and Environmental objectives
• Overseeing performance control and KPI management, including implementation in company systems
• Planning and optimizing logistics processes (needs analysis, route definition, delivery efficiency strategies)
• Driving environmental and sustainability initiatives
• Managing internal and external audits
• Handling non-conformities and claims, including root cause analysis
• Acting as a key interface with clients and suppliers on Quality and Environmental matters
• Supporting tenders, RFQs, questionnaires, and customer satisfaction activities
• Managing claims processes, including reporting, analysis, and coordination with insurance companies, clients, and legal department

Requirements
Given the complexity and cross-functional scope of the role, we are seeking a candidate with solid and proven experience in similar positions, strong leadership skills, and the ability to operate in a dynamic and structured environment.

Why Join Us
This is a key position within the organization, offering the opportunity to contribute directly to operational excellence, compliance, and continuous improvement initiatives in a challenging and evolving environment.

Additional Information

• The position is within budget and represents a replacement (no increase in headcount)
• A cost-saving opportunity is expected compared to the previous structure

CEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.