CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Your Role

We are looking for an Ocean Import Agent who will be responsible for the day-to-day coordination of ocean Import operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. The ideal candidate will be able to work independently and as part of a team, with limited supervision.

What You Will be Doing

• Handle FCL/LCL Ocean Import into CA.
• Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping.
• Coordination with PORT / RAIL / ground carriers  .Provide exceptional client service to build and maintain good business relationship with both client and carriers.
• Handle all incoming communications  from origin stations , clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence
• Audit supplier/vendor’s invoice and reconcile payments/remittances. Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation.
• Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency
• Effectively communicate with Carriers regarding rush request for priority discharge, rail-loading and any other special instructions.
• Timely update of all mandatory tracking events per global and customer SOPs
• Validate and maintenance of financial reserves
• Various other duties as may be required

What We Are Looking For

• Minimum 5 to 7 year experience in Ocean and Air operations handling import shipments. Experience heavily in ocean imports is a plus.
• Good knowledge of North America geography, ports, rail service providers and logistics hubs.
• Sense of urgency is a MUST.
• Knowledge of CARGOWISE will be a asset.
• Experience coming from a very fast paced environment is a MUST.
• Experience coming from a high volume email a day environment and knowing how to prioritize is a MUST.
• Strong time management; able to prioritize tasks is a must.
• Critical thinking and problem solving is a must.
• Excellent knowledge of Incoterms, ocean & air freight operations, ocean & air carriers and routings/services.
• Prior experience handling big volume ocean import accounts is a plus.
• Ability to provide quality service for our customers by understanding their needs and requirements
• Strong communication skills, verbal and written
• Ability to remain calm in stressful situations, work under pressure and meet deadlines
• Good knowledge of Microsoft Office products, including Excel and Word
• CIFFA MOD 1 /2  AND DG trained is a plus/.
• Knowledge of U.S. Customs requirements (AMS, ISF, Fumigation) is a plus.
• Must be detail oriented and accurate when processing documentation
• Proactive, positive, enthusiastic and self-driven
• Effective problem solving and critical thinking skills (proactive and reactive)
• Ability to multi-task in fast paced environment

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.