Air Export Agent

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Your Role:

To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment.

What You'll be Doing:

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders in order to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organise the pick-up and delivery of freight according to booking.
• Negotiate rates and book airline cargo space and ensure that freight is shipped on time.
• Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations.
• Transmit notices and documentation to the client, CEVA Logistics network and /or recipient, including rates.
• Keep shipment files, CEVA Logistics network and agents updated.
• Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department)
• Comply with procedures established by CEVA Logistics, and within deadlines (performance indicators).
• Establish notice periods and follow up on claims.
• Issue non-conformity notices and customer complaints in accordance with ISO procedures.
• Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products.
• All other duties as requested by the immediate supervisor.

What we're looking for:

• Collegial studies or diploma in professional studies or the academic equivalent
• Experience required in air freight
• 2 years in customer service
• Basic knowledge of Microsoft Office Suite
• Fluency in English, both written and oral
• Ability to communicate clearly
• Excellent interpersonal skills
• Team player
• Organizational and time management skills
• Detailed-oriented
• Sense of urgency
• Customer service

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.