Dispatcher II - Mississauga, Canada

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Summary: The Dispatcher is responsible for coordinating and monitoring the movement of trucks, drivers, and freight to ensure efficient, safe, and on‑time transportation services. This includes route planning, real‑time communications, resolving logistics issues, preparing records, and supporting overall fleet efficiency.

Typical Responsibilities:

• Assign drivers, vehicles, and equipment to deliveries and pickups.
• Plan and assign daily routes to ensure efficient and timely pickups and deliveries.
• Create daily, weekly, and urgent delivery schedules.
• Coordinate load planning, shipment consolidation, and freight scheduling.
• Optimize routes and loads to reduce transit times, fuel consumption, delays, and transportation costs.
• Verify driver availability, equipment readiness, required documentation, and compliance requirements for daily operations.
• Communicate delivery assignments, schedules, and instructions to drivers and internal teams.
• Monitor shipment progress, driver locations, delivery status, and estimated arrival times using GPS, dispatch, and transportation management systems (TMS).
• Provide drivers with route updates, operational instructions, and real-time support.
• Identify and resolve transportation issues, including traffic delays, weather disruptions, equipment breakdowns, and capacity constraints.
• Adjust routes and schedules to accommodate urgent shipments, service disruptions, and other unforeseen events.
• Implement contingency plans during emergencies to minimize operational interruptions.
• Serve as the primary point of contact for transportation-related inquiries.
• Provide shipment and delivery status updates to customers and internal stakeholders.
• Maintain communication with customers regarding service issues, shipment concerns, and delivery changes.
• Handle customer complaints and escalate issues when necessary.
• Coordinate with warehouses, carriers, brokers, and customers to ensure uninterrupted service.
• Ensure drivers comply with transportation regulations, hours-of-service requirements, safety standards, and company policies.
• Monitor driver qualifications and maintain compliance documentation.
• Support transportation safety initiatives and regulatory compliance.
• Maintain records required for audits, inspections, and compliance reviews.
• Prepare and process shipping documents, bills of lading, manifests, delivery records, and proof of delivery (POD) documentation.
• Maintain dispatch logs, transportation records, and accurate data entry in transportation, warehouse, and customer systems.
• Update internal systems and customer portals with shipment information.
• Prepare operational reports and maintain accurate transportation records.
• Verify trip details, mileage, fuel consumption, accessorial charges, and broker invoices; process settlements and resolve discrepancies.
• Monitor vehicle availability, utilization, and performance.
• Maintain vehicle activity records, including mileage, fuel usage, and repair history.
• Schedule preventive maintenance and coordinate repairs.
• Arrange replacement equipment or vehicles when assets are unavailable.
• Report vehicle and equipment performance issues to appropriate stakeholders.

Requirements:   

• Strong communication and interpersonal skills.
• Excellent organizational and time‑management abilities.
• Proficiency with dispatch and GPS systems.
• Ability to make quick decisions in unexpected situations.

Preferred:

• Knowledge of Canadian transportation regulations.
• Experience in trucking, logistics, or dispatching roles.
• Additional training or certifications in transportation or logistics.

Work Environment: 

• Office and warehouse-based work environment.
• May require shift work including evenings, weekends, or holidays.
• Frequent communication via phone, emails, and dispatch software.

Salary Range: $25.50 -  $32.12 CAD/Hour

This salary range is presented in compliance with applicable pay transparency laws and reflects the range we reasonably expect to pay for this role at the time of posting. Individual compensation is determined based on relevant experience, education, skills, and alignment with internal compensation practices.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.