Montreal Qc, CA

Global Air Charter TCS Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

As a Global Air Charter & Time Critical Services Specialist, you will provide customized Air Charter and Time Critical (TCS) logistics solutions for customers across the Americas. You will work closely with customers, airlines, vendors, and CEVA's global network to ensure operational excellence, outstanding customer service, and profitable execution of urgent and complex transportation requirements.

WHAT YOU WILL DO

Manage Air Charter and Time Critical shipment requests from quotation through final delivery.
Develop customized transportation solutions for urgent, specialized, and time-sensitive customer requirements.
Support Business Development teams with pricing, quotations, customer proposals, and sales opportunities.
Coordinate shipment execution with airlines, charter operators, carriers, suppliers, and CEVA offices globally.
Monitor shipments proactively and provide regular updates to customers and internal stakeholders.
Negotiate rates, capacity, and service solutions with airlines, vendors, and logistics providers.
Ensure customer satisfaction while maintaining operational efficiency and profitability.
Manage shipment documentation, reporting, billing, and administrative processes.
Resolve operational issues and implement contingency plans when required.
Participate in on-call rotations and support critical shipments outside regular business hours.
Collaborate with the global Air Charter & TCS team to support 24/7 service coverage.

WHAT WE'RE LOOKING FOR

Bachelor's degree or equivalent combination of education and industry experience.
Minimum 2-3 years of experience in Air Freight, Freight Forwarding, Air Charter, Time Critical Services, or Logistics.
Experience managing customer relationships and providing customer-facing support.
Strong vendor, carrier, and airline negotiation experience.
Knowledge of airline networks, air freight operations, and charter services.
Commercial and operational mindset with the ability to balance customer service and profitability.
Experience in the air freight, aviation, private jet, or charter industry is highly preferred.

SKILLS REQUIRED

Strong knowledge of Air Freight, Air Charter, and Time Critical transportation solutions.
Excellent communication, negotiation, and relationship-building skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Self-motivated, proactive, and results-oriented.
Strong attention to detail and sense of urgency.
Fluent English (required)
Fluent Spanish (asset)

TOOLS & SYSTEMS

Microsoft 365
CargoWise experience considered an asset

WORK ENVIRONMENT

Hybrid work arrangement
Occasional travel required
On-call availability required
Weekend or late-shift coverage approximately once per month
Ability to support a 24/7 operational environment

WHAT WILL MAKE YOU SUCCESSFUL

Proven experience in Air Charter and/or Time Critical Services.
Strong airline, vendor, and logistics industry network.
Ability to negotiate and execute complex logistics solutions.
Excellent customer management and communication skills.
Flexibility and availability to support urgent transportation requirements.
Desire to build a long-term career within a global logistics organization.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.