Logistics Operations Senior Supervisor

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary:  Accountable for the operational oversight, leadership and direction of warehouse and facility to provide quality service, customer satisfaction and operational proficiency that ensures attainment of growth and profitability goals. Responsible for implementation and compliance with company policies and procedures, and ISO standards. Ensures compliance with applicable regulatory guidelines that affect operational, customer service, marketing and sales functions at the site. Models and acts in accordance with our guiding principles and core values. 

Typical Responsibilities:

• Lead, direct and manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
• Provide supervisors, shift leads, team leads with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs.
• Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, and other regulatory requirements.
• Collaborate with senior management to develop continuous improvement methodology in key areas of service, profit and growth, and use key performance indicators to drive and quantify cost optimization while maintaining customer quality and service.
• Consult with and apprise senior management of important issues, operational concerns, personnel matters, capital expenditures, leases and all commitments obligating the company.
• Ensure that freight is being expedited in a safe and timely manner.
• Ensure that the station facility provides a clean, professional and safe working environment for all employees.
• Direct and train staff in sound human relations and operational skills.
• Ensure directives, rules and procedures are communicated to all station personnel.
• Ensure safety methods and programs are implemented and maintained.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Oversee and manage the professional development and productivity of all staff members to ensure proper goals, training, professional development and project requirements are met.
• Personally coach, train and mentor direct reports and provide career development opportunities through training, and quality management activities.
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies of the company.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
• Perform other duties as needed.

Requirements:  

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.

• Experience driving revenue growth, retaining customers and managing profitability of multiple sites.

• In depth, experienced based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing people.

• In-depth knowledge of all products and services.
• PC Literate. Proficiency in Microsoft Office, internet, as well as web based specific software applications supporting the supply chain or transportation industry as well as financial applications.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and vendors.

• Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities.
• Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. Ability to effectively present information and respond to questions from groups of customers and employees.

• Demonstrated success in leading, supervising, managing and developing high performance teams. Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization’s and individuals' effectiveness.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Makes customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Ability to analyze complex problems and develop alternative solutions.
• Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
• Must be able to read, write and speak English fluently.

Minimum:

• Associates degree in Transportation, Logistics, Supply Chain Management,  or a related discipline preferred or equivalent combination of education and work experience.
• Minimum 5 years of relevant experience.
• Minimum 3 years of supervisory or management experience.
• Other professional certifications may be required.
• Expertise in operations and business management. Experienced in providing leadership for multiple teams or departments, effectively delegating responsibility and authority to direct reports.

Preferred:

• Bachelor’s Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience.
• Minimum 4 years industry experience.
• Valid Forklift Driver Certification.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.