Oxfordshire, GB

Account Delivery Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Your role as a Account Delivery Administrator will play a key role within our Finished Vehicle Logistics operation at Upper Heyford, supporting the delivery of high quality services to our client. Working closely with the Account Services Manager, this role ensures daily site activities are coordinated effectively so that agreed service levels are consistently achieved.

WHAT ARE YOU GOING TO DO?

As the Account Delivery Administrator, you will be the central point of coordination for day to day account activity on site, ensuring smooth communication between clients, internal teams and operational partners.You will manage client bookings and amendments across multiple systems, ensuring vehicles are booked onto site correctly, services are applied accurately, and work is completed in line with client requirements. This includes monitoring booking feasibility, managing de‑fleet activity, arranging collections and deliveries, and liaising with transport teams.

You will take ownership of customer communications through multiple inboxes, responding to daily enquiries, booking updates, complaints, damage notifications and exceptions. Where issues arise such as delays or service risks, you will liaise with internal teams and customers to resolve them and escalate when required. Monitor customer KPIs, run daily operational and performance reports, support complaint management through to closure, and assist the Account Manager with customer trackers, review meetings and ad‑hoc commercial requests. You will also support fleet management activities, PCN administration, and the onboarding and training of new users onto client systems where required.

WHAT ARE WE LOOKING FOR?

To be successful in this role, you will have strong administrative experience, excellent attention to detail and the ability to manage large volumes of information accurately. You will be confident working with multiple systems, inboxes and stakeholders in a fast paced, customer‑focused environment. Experience within automotive or logistics operations would be an advantage, but is not essential for the right candidate with strong organisational skills and a customer first mindset.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.IND2