Logistics Handling Operations Operator PT Indonesia (Batam)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

• Handle customer inquiries.
• Communicate, Oversee the activities of bookings from customer or networks.
• Coordinate with local agent/ overseas related to export, import and forwarding activities.
• Responsible for preparing & checking documents and reports on export-import activities to customers.
• Understanding on Customer Expectation and ensure timely deliveries
• Establish and maintain relationship with customers
• Timely updates on shipment status, delays, or changes in delivery schedules are vital to keep the customers informed and prepared.
• Resolves service problems by clarifying the customers complaint determining the cause of problem, selecting export and import services and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.
• Ensure and monitor for the file closing after job done.
• Evaluate team performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.