Customer Service Administrator Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1) Customs Brokerage Management: Develop broker directives (rules of engagement) and scorecard brokers on import/export declaration compliance.
2) Operational Compliance: Review import and export documentation (commercial invoices, packing lists) for accuracy, ensuring compliance with Malaysian Customs, MITI, and other government agency regulations.
3) Classification and Valuation: Support product classification (HS Codes) and validate technical descriptions to ensure correct duty payments.
4) Trade Management Systems: Utilize Trade Management Systems to maintain complete audit trails, records of export licenses, and compliance documentation.
5) Free Trade Agreements (FTA): Support the application of preferential tariff rates under relevant FTAs and ensure LMW (Licensed Manufacturing Warehouse) compliance.
6) Auditing and Reporting: Prepare for routine audits of compliance procedures, identify risks and report for trade activities.
7) MY-Export Permit application: Need to get MY-EUS from OM/Sales Channel/Customer, apply for pre-registration in e-permit, apply for manual permit to MCMC / MITI and maintain special permit (watch list countries etc).
8) Certification: Monitor Certificate of Origin from MITI and the Chamber of Commerce
9) Cost Saving Initiative-AFTA: To coordinate with the product team for new forecast demand by every 3 months, to identify a new product & apply for HS code for FTA tariff from customs classifier, to check on the shipment declaration status for AFTA benefits, to analyse & assess applicable FTA usage for import duty reduction
10) Preparation of Export Permit renewal: To apply for the STA permit in e-permit and submit ICP & EUS details to the Secretariat STA

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili