Assistant Manager - 4PL Control Tower

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Customer Operations Management

• Day-to-Day management of the PRISM Control Tower operations team to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to PRISM customers.

• Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved PRISM functions, such as Contract Management, BPE (Business Process Excellence) etc.

• Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer.

• Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level.

Operational Excellence and Control Tower Governance

• Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly.

• Ensure that all applicable company and quality policies are adhered to by all Control Tower staff.

• Identify continuous improvement opportunities and discuss suggestions with Operations Management.

• Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region.

Customer Reporting, Vendor Management & KPI

• Deliver input for preparation of monthly and quarterly business review with customer, taking an active role during periodical review meetings with customers

• Monitor Customer & Operational KPIs

• Attend customer meetings on operational topics where required, provide input as required

• Act as back up for Operations Manager in case of absences

• Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders

Team and People Management

• Disciplinary and functional management of an operational team dedicated to one PRISM customer, ensuring adherence of all team members to company values and policies

• Actively manage team performance through monitoring of internal team KPIs, tracking team productivity

• Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process for new hires

• Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations

• Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili