Logistics Handling Operations Operator Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Day-to-Day Operations:

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
• Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
• Support the on-boarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other PRISM functions within the Control Tower or region
• Manage other tasks assigned by Operations Managers

Team Management:

• Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
• Ensure adherence to established work standards and work processes
• Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning

Requirements

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in AOG/NON AOG(Standard)
• Minimum of 4 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 1 years of customer service experience
• Transport Operations Management (Airfreight, Seafreight, Roadfreight)
• Good communication skills (English is a must, another language a +)
• Team spirit and leadership
• Well organized and able to structure a small team (around 10 people max)
• Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• Good knowledge of office products, Excel, PPT, Word, Visio
• Ability to work under pressure
• Flexibility to work in shift operations (Rotational shifts 24x7x365)

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.