Sales Support Specialist Italy (Fiumicino)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA AIR&OCEAN ITALY S.P.A. is looking for a Sales Support Specialist Italy (Fiumicino) to join our Business Development Division. Based at our office in Roma - A&O Via A. G. Eiffel, within the Customer Sales Support organisational unit, this role offers a fantastic opportunity to contribute to the logistics sector, specialising in Air and Ocean freight services.

As a Sales Support Specialist, you will play a crucial role in supporting our sales teams by ensuring excellent customer service and providing efficient sales administration tailored to the Italy market. This position demands a dynamic professional capable of handling multiple responsibilities with precision and effective communication skills across departments.

Key Responsibilities

• Provide comprehensive sales support activities including processing orders, coordinating shipments and documentation, and managing customer inquiries to facilitate smooth sales operations.
• Collaborate closely with sales representatives and operations teams to align on customer requirements and service delivery, ensuring all logistics processes meet client expectations.
• Maintain accurate and up-to-date sales records, reports, and databases to assist in business analysis and forecasting efforts.
• Support in the preparation of proposals, contracts, and presentations to potential and existing clients, enhancing customer engagement and satisfaction.
• Act as a liaison between customers and internal departments to resolve any issues promptly and professionally.
• Assist in coordinating marketing and sales campaigns targeted at the Italian market to support business growth initiatives.
• Ensure compliance with company policies and industry regulations governing the shipment of goods via air and ocean freight.

Candidate Profile

• Demonstrated experience in sales support, preferably within the logistics or freight forwarding industry, with knowledge of air and ocean transport highly favourable.
• Strong organisational and multitasking skills with attention to detail and the ability to prioritise tasks effectively.
• Excellent communication skills in both Italian and English, capable of fostering positive relationships with clients and internal teams alike.
• Proficient in using CRM systems, Microsoft Office applications, and familiar with sales support tools to facilitate efficient workflow.
• Capable of working independently and as part of a collaborative team environment, showing adaptability and problem-solving skills.
• A commitment to delivering superior customer service that supports CEVA AIR&OCEAN ITALY S.P.A.'s reputation for excellence.

Why Join Us?

At CEVA AIR&OCEAN ITALY S.P.A., we are dedicated to fostering a diverse and inclusive workplace where every team member can thrive. Joining our Business Development team means being part of a global leader in logistics with a robust support network, professional development opportunities, and a workplace culture that values innovation and teamwork.

If you are passionate about logistics, customer service, and sales support, and are looking to make a tangible impact in a multinational environment, we encourage you to apply and grow your career with us in Fiumicino.

CEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.