Customer Service Professional Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

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Key Responsibilities:

• Provide exceptional customer service to internal and external stakeholders, acting as the primary point of contact for inquiries and support related to import and export shipments.
• Manage and monitor shipment processes for maritime and air freight, coordinating with various departments including logistics, customs, and carriers to ensure smooth operations.
• Maintain accurate documentation and records in compliance with regulatory standards and company requirements, facilitating efficient customs clearance and shipment tracking.
• Collaborate with cross-functional teams to troubleshoot and resolve issues promptly, minimizing operational disruptions and enhancing customer satisfaction.
• Support continuous improvement initiatives by providing insights and feedback based on customer interactions and operational observations.

Professional Experience and Skills:

• Proven experience in customer service roles within the shipping or freight forwarding industry, with a focus on maritime and air import/export processes.
• Strong knowledge of international trade regulations, shipping documentation, and logistical procedures.
• Excellent communication and interpersonal skills, capable of working collaboratively in a multicultural and dynamic environment.
• Detail-oriented with strong organisational skills to manage multiple priorities efficiently.
• Proficient in using relevant software systems related to freight management and customer service.

Why Join CEVA Servicios de Mexico?
CEVA is a global leader in supply chain solutions, committed to delivering outstanding customer experiences and innovative solutions. Joining our team provides opportunities for professional growth, development, and the chance to be part of a diverse and inclusive workplace culture that values collaboration and continuous learning.

Location: This role is based in El Marqués-Querétaro, offering an engaging work environment and the opportunity to contribute to a key operational hub.

We encourage applications from all qualified individuals regardless of background or identity to join us in delivering excellence in global logistics and customer service.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.