Airfreight Team Leader

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

YOUR ROLE:

To coordinate the activities of the team in order to meet the changing needs of customers. Manage the performance of agents within the team; act as an agent for certain major customers.

WHAT YOU WILL BE DOING

• Act as a resource person for CEVA , suppliers, and customer service department (both internal and external) and offer superior customer service.

• Ensure to follow ISO procedures and transport regulations and measure performance.

• Perform operational activities as an agent (reservations, delivery, quotes, follow-up and customer service).

• Manage conflicts in an innovative manner.
• Communicate, in a timely manner, all relevant information and issues to the immediate supervisor.
• Assist Department Manager in different financial areas and in people management.
• Plan, organize and distribute the workload to team members.
• Hold team members accountable.
• Create a work climate based on respect and cooperation.
• Depending on operational needs, complete required trainings including but not limited to the good distribution practices of pharmaceutical products, the transportation of dangerous goods
• Measure and evaluate the performance of team members and put in place the necessary improvement plans.
• Others duties as assigned by the immediate supervisor.

WHAT WE ARE LOOKING FOR

A diploma of collegiate studies or the academic equivalent, and experience in  air freight.

Five (5) years’ experience in the industry and 1-2 years’ experience in supervision.  

Very good knowledge of MS Office environment; business acumen; bilingualism a must (French and English) both oral and written; leadership; integrity; excellent judgment; ability to negotiate; problem solving; team spirit; good decision-making; strong communication skills and composure.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.