Especialista I

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

SUMMARY

The main foci of the rule are:

- Support compliance to usage of Operational systems and respective enhancements

- Training & Support & System UAT

- Monitoring Operational KPIs

- Be the direct link between the Business Line and end users

- Involvement in ONETMS deployment project, be responsible for various tasks assigned such as UAT, support of end user training

- Support of Innovation & Digital

- Operational Continuous Improvement

KEY RESPONSIBILITIES

• Data Analysis - Utilize data analysis tools to identify areas for improvement, inefficiencies, and opportunities within Operations
• Performance/ Continuous Improvement -
• - Collaborate with Operations to develop and implement action plan to enhance operational performance, reduce cost to serve and increase service quality (flawless operations)
• - Use the OCA and ACA outcomes and findings to identify gaps and areas of improvement. Create and steer the Action plan with Operations
• Performance Improvement/ Change Request - Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster, Regional, Global level (and eventually with IT). Follow-up respective implementation.
• Training & Support - Act as a trainer for systems used in operations for newcomers and existing operators. Organize regular skill up trainings and support to staff on best practices and the effective use of technology.
• Training & Support - Train new systems' features (all systems used by Air and Ocean operations)
• Support - Level 2 systems' support
• Process Optimization - Conduct regular assessments of operational processes and workflows, recommending and implementing changes to optimize performance
• System UAT - Responsible for UAT, help develop test scripts and provide pro-active feedback to the Regional/ Global System and Process Teams and IT team
• Dashboards UAT - Participate in dashboards deployment UAT
• Documentation creation - Create local Work Instructions (WI) upon approval of a Change Request, or for an exception from the Global/ Regional Team or for a WI already defined as ‘local’ in the process, to explain how the specific tasks are to be performed by the end user
• Documentation creation - Support the creation of global/regional WIs, if required by the Business Line Global team
• Innovation & Digital - Support digital transformation initiatives by participating in Global/ Regional Proof of Concept (POC) projects for new technologies and system that can optimize operations. Assist in evaluating innovative solutions that align with company goals
• Innovation & Digital - Lead the implementation process from POC to full deployment for new technologies and systems. Train users and drive locally the change management
• Customer Business Implementation - On request, support Business Implementation / BD in regard to customer implementation
• Master Data Management - Key Owner of MDM. Validate duplicated organizations
• Master Data Management - Key Owner of MDM. Conduct regular clean up and maintenance of the organizations (suppliers/ customers/ local vendors)
• Establish efficient two ways communication between the BL (Cluster, Regional and Global) and the end users – sharing the processes, news, training, with the users and highlighting to Business Lines the issues, risks, suggestions for improvement, from the end users
• OCA and ACA - Participate and help facilitating the OCA (Ocean Classification Assessment) and ACA (Air Classification Assessment) program to assess and understand the level of compliance to the Global Target Operating Process.
• Participate in the OCA and ACA outcome and findings creation.
• Customers Business Implementation - for non- standard solution, participate in the validation of the solution designed by the Customer Business Solution (when EDI or non-EDI) or Business Implementation
• Customers EDI Implementation - Contribute to the solution UAT
• Customer Business Implementation - Handover the Customer SOP for the TMS involved (if required) to Operations and train Operations accordingly (when EDI or non-EDI)
• Customer Business Implementation - Train Operations on Work Instructions when necessary (when non-standard solution)
• Customer Business Implementation - On request, support Business Implementation / Sales in regards to customer implementation.

REQUIREMENTS

• Forwarding Education
• Supply Chain training – be it specific theoretical and practical training or ‘on the job' training
• CargoWise system knowledge and experiences in operating CargoWise in day to day operations is a plus
• Excellent knowledge of specific Air or Ocean processes and related tools

WHAT DO WE OFFER?

At CEVA Logistics, we support and value diversity and do not discriminate against candidates based on disability, gender, sexual orientation, race or ethnicity, or age. We promote a welcoming, safe, diverse, and inclusive environment that encourages the exchange of knowledge and experiences, always with great respect for differences.

With a strong culture of recognition and internal opportunities, we want our employees to grow, develop, and be part of our journey. We offer a competitive benefits package within the industry. We have an ambitious internal career growth target, so if you would like to work for one of the world’s leading logistics operators, apply for our open positions.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.