CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

IT Support Analyst 

Summary

Responsible for providing support to complex systems that sustain the organization’s business processes, leveraging all available technological resources to ensure efficiency and effectiveness in operational workflows.

Key Responsibilities

• Provide support for Matrix WMS (Blue Yonder) systems.
• Perform technical specifications for process improvements.
• Map and validate logistics processes.
• Conduct training sessions for resources and end-users.
• Collaborate with various CEVA teams and internal/external clients to gather requirements, provide data, and design solutions.
• Document complete solutions for delivery to the Global team.
• Follow all appropriate change control processes.
• Act as a subject matter expert for the IT department, providing next-level assistance/support for the application support team.
• Identify opportunities and make recommendations to improve resilience, reliability, and efficiency of products.
• Execute other tasks as assigned by the line manager.

Technical Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience with WMS systems (preferably Blue Yonder).
• Strong SQL skills for data queries and troubleshooting.
• Basic programming logic and scripting knowledge (e.g., Python, PowerShell).
• EDI technologies (Electronic Data Interchange) understanding.
• Familiarity with ITIL processes (Incident, Problem, and Change Management).
• Knowledge of network fundamentals and system integrations.
• Experience with ticketing tools (e.g., ServiceNow).
• Ability to analyze and resolve system performance issues.
• English proficiency (written and spoken).

Preferred Skills

• Experience in logistics operations support.
• Knowledge of cloud environments (Azure or AWS).
• Understanding of cybersecurity best practices.
• Strong communication and stakeholder management skills.

What We Offer

At CEVA Logistics, we support and value diversity and do not discriminate based on disability, gender, sexual orientation, race/ethnicity, or age. We promote a welcoming, safe, diverse, and inclusive environment that encourages knowledge sharing and mutual respect.

With a strong culture of recognition and internal opportunities, we want our employees to grow and be part of our journey. We offer a competitive benefits package and a bold goal of internal professional growth. If you want to work for one of the world’s leading logistics operators, apply for our open positions.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.