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586116

Shanghai, CN

Customer Excellence Senior Specialist Greater China

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

 

2. Job Purpose

1. Control Tower of FVL Liner in China for RORO activities : This role performs local operations and customer service tasks for RORO trades with port of loading in China as an operation, customer window, focusing on the implementation of new Chinese trades and entry in fleet of new vessels

  • Ensure the smooth execution of RORO shipments while maintaining strong communication with customers and internal teams
  • Manage customer accounts, process documentation and adapt to rapidly changing logistics needs.
  • Act as a critical liaison between customers, government agencies, and internal stakeholders, ensuring compliance, timely transactions, and customer satisfaction.
  • Strengthen local representation for CEVA Liner by identifying business development and promote our services.

 

2. Continuous improvement in China Control Tower :

  • Identify local continuous improvement of the RORO control tower activities
  • Drive the implementation of new processes and standards established by Head Office

 

 

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3. Key Accountabilities


Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1

Customer Account Management: Serve as the main point of contact for assigned customer accounts, ensuring alignment with their logistics needs.  Maintain updated client profiles and provide regular communication on shipment statuses and requirements.  

2

Shipping Coordination and Documentation: Process shipment documentation, customs releases, and ensure compliance with regulatory standards.  Manage vessels arrivals and coordinate timely cargo delivery based on customer forecasts.

3

Operational Excellence:  Monitor and adjust transport plans to accommodate changing customer demands. Collaborate with internal systems and teams to ensure efficient operations and accurate data tracking.  Provide timely updates to stakeholders and ensure smooth cargo flow.

4

Problem Solving and Analytics:  Analyse customer forecasts and cargo data to identify trends and optimize operations.  Address operational challenges with cost-effective and practical solutions

5

Project support: diagnosis, design and implementation of continuous improvement project

6       

Implementation of new trade lane : Setup of new FVL Liner’s RORO trade for new vessels

 

 

 

 

 

 

 

 

 

 

4. Organizational Context

 

How the role fits into the team, department or business unit – (preferably) attach an organization chart which shows manager, peers and direct reports of the role. In addition complete the following detail:

Manager(s) job title:
Customer Service Manager Greater China

 

Number of direct reports: 0

 

Total employees managed 0

 

‘Dotted’ line reports: N/A

 

 

 

 

 

 

 

 

 

 

 

5. Key Working Relationships

 

Internal relationships:

  1. FVL Liner Control Tower China & HO team
  2. Trade Manager China
  3. Car Carrier Director & Senior Manager
  4. Business Development team

 

External relationships:

  1. Chinese car manufacturer: Execution of operation and provide customer service

 

 

 

 

 

 

 

 

 

6. Resource Management

 

The financial, infrastructure or people resources managed by the role. Quantify resources wherever possible and detail the impact the role has on these resources:

 

  1. By coordinating people, processes, and infrastructure in China effectively, this role directly influences customer satisfaction, profitability, compliance and the company’s reputation in the market.

  2. This role contributes to overall trade profitability by managing and executing the RoRo business on China trades, with a direct impact on P&L performance.

 

 

 

 

 

 

 

Essential

Desirable

Education & Qualifications
  • Master’s degree in logistics / supply chain
  • Fluent in English (written and verbal)

 

Experience

 

1 to 5 years 

 

Specialist Knowledge & Skills
  • Knowledge in logistics and transport
  • Process Design and implementation

 

 

Interpersonal & Communication Skills
  • Excellent organizational and multitasking abilities
  • Process driven and always seeking for continuous improvement
  • Problem-solving mindset and ability to work effectively under pressure in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to communicate to management and collaborators with synthesis and efficiency

 

 

 

 

 

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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