Logistics Operations Professional China South

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

This role act as a key interface between customer and internal teams with utilizing the communication, data analysis, process organization and problem-solving skills to provide excellent service and contribute to the success of the customer account business operation.

 WHAT ARE YOU GOING TO DO?

• Be responsible for supply chain activities from cargo entry to delivery.
• Act as the primary point of contact for day-to-day customer interactions, providing immediate operational support, with a focus on customer’s business operations.
• Be responsible for handling customer order fulfilment, business inquiries, follow up the work progress of other functional team and other job related with account management.
• Manage SLA, monitor KPIs, generate detailed reports, and conduct research to support continuous improvement together with other functional teams.
• Support issue resolution processes to maintain high customer satisfaction levels for customer’s operations.
• Good communication skills. Professional presence with the ability to work across different cultures. Self-motivated and adapt to changes quickly and positively.

WHAT ARE WE LOOKING FOR?

• Bachelor's degree or above
• Over 5 years job experience in customer management, project management, customer service, or a related field in supply chain.
• Familiar with 3PL logistics partner service scope and work process
• Prefer rich experience on 3PL service on Fashion, retail& consumer, Luxury goods.
• Independently handle WBR, MBR, QBR experience
• Proficient in oral & written English.
• Strong analytical skills with experience in KPI monitoring, reporting, and research.
• People management skills to leading cross-function team as account/project owner, team player.
• Be careful, responsible and result-driven, good at cross functional communication

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop, and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, a pension, and medical insurance along with other cash and holiday gifts. There’s no doubt that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world, then please do get in touch to find your next role.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.