Key Account Management Senior Expert APAC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

• Develop and maintain CEVA Logistics’ position among referenced customers as Key Accounts and guarantee the company’s operational and commercial commitments

WHAT ARE YOU GOING TO DO?

A. Perform lobbying actions

• Identify new business opportunities in Asia Pacific region, identify decision-makers and influencers and supporters and achieve the widest knowledge possible (activities, subsidiaries, decision structures…)
• Send sales leads to network to increase CEVA Logistics penetration in Asia Pacific
• Establish a referencing strategy for regional or international accounts (decision-makers, accounts mapping, lines of approach…) and support this with an Account Plan
• Undertake necessary lobbying among prospects Key Accounts to promote CEVA Logistics and to obtain the opportunity to participate for future Tenders
• Represent the different CEVA Logistics Products (Air & Ocean, Ground & Rail, Contract Logistics, Finished Vehicle Logistics (FVL), LLP)

B. Commercialize and argue CEVA Logistics’ sales offer

• Represent CEVA Logistics to Key Accounts whose reporting needs a centralized and collaborative action (multi-scope)
• Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)
• Sell the whole CEVA Logistics services supported by internal expertise
• Promote CEVA Logistics services and key Asia stations and regions
• Implementing new business strategies to expand new customer base and to secure target prospects
• Develop and implement customized and innovative solutions for the assigned accountC1. Determine a tariff policy in conjunction with GAM, Middle Office and Regional Sales Management and a consistent organization between various implicated sites

C. Provide consistent tariff offers

• Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services
• Answer to tenders with Tender Management Desk if needed
• Participate in conjunction with Purchasing Department to negotiation among Suppliers

D. Service Support

• Transfer obtained contracts to Operations to ensure required customer quality service to customers
• Support services or operation sites via appropriate information on SOP to apply
• Intervene among sites and participate in dispute settlement
• Monitor customer account profitability and problems linked to receipts with sites manager

E. Synthetize information through reporting

• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Report sales actions undertaken to perpetuate and develop CEVA Logistics Key Customer Accounts.
• Participate to meetings settled by hierarchy
• Update CRM with weekly activities and key accounts monthly reportsE5. Have regular meetings / conference calls with GAM and fellow RAM’s

WHAT ARE WE LOOKING FOR?

Education & Qualifications

• Bachelor’s Degree & Above

Experience

• Minimum of 10 years’ experience in a fast paced and dynamic MNC environment
• Experience in freight-forwarding industry
• Experience in logistics/warehousing business
• Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific

Specialist Knowledge & Skills

• Strong sales skills, good analytical skills
• Management skills to motivate others
• Strong PC skills in Microsoft office applications
• Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-taskB1. Positive, highly adaptable and possesses strong people skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

#LI-JT1

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.