Operations Professional CLL Control Tower

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. 

Based in one of CLL’s regional Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

Day-to-Day Operations:

·       Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues

·       Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise

·       Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders

·       Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews

·       Support the on-boarding of suppliers to ensure SOP compliance 

·       Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management

·       Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region

·       Manage other tasks assigned by Operations Managers 

Team and People Management:

·       Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations

·       Ensure adherence to established work standards and work processes

·       Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning•      Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable

WHAT ARE WE LOOKING FOR?

Essential

·       Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience

·       3+ years operational experience in Freight forwarding, logistics or International Supply Chain Management.

·       1 year of experience in managing a smaller team

·       Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)

·       Strong IT skills and working knowledge of Microsoft Office

·       Ability to prioritize work and to assign workload to team members according to resource availability

·       Openness to work in an international / multi-cultural environment

·       Excellent communication skills with a customer service-oriented mindset high degree of self-motivation

·       Proven ability to lead a team effectively

·       Ability to work under pressure in a fast-paced environment, good time management skills

·       Highly dependable and reliable in ensuring priorities are met effectively

·       Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)

Desirable

·       Freight Forwarding and / or warehousing experience in one of the following industries: Pharma / Healthcare, Automotive, Aerospace, High-tech

·       Knowledge of applicable industry standards and / or certifications, such as ISO 9001, GDP and others; experience with quality management processes

·       Good knowledge of office products, Excel, PPT, Word, Visio, Power BI, Access

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili