Value Added Services Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

YOUR ROLE

Our Stowmarket operation is looking for a driven and enthusiastic Value-Added Services (VAS) Supervisor to join the team. In this key role, you will lead the day-to-day management, performance, and delivery of rework and value-added services activities across the contract, ensuring operational excellence, high-quality standards, and exceptional customer service.

This is a Monday to Friday role, 07:00-15:30. 

WHAT ARE YOU GOING TO DO?

Reporting into the VAS Manager you will play a key role in ensuring the successful delivery of rework and value-added services activities across the contract. Leading from the front, you will be responsible for driving productivity, quality, safety, and customer satisfaction while supporting and developing your team. Key responsibilities will include:

•    Lead and motivate a team of operatives, ensuring resources are effectively planned to meet daily operational targets. 
•    Monitor productivity, performance, and quality, identifying opportunities to improve efficiency and throughput. 
•    Deliver training and support onboarding, ensuring compliance with SOPs, customer requirements, and health & safety standards. 
•    Build strong customer relationships, providing updates on project progress, service levels, and operational performance. 
•    Oversee quality control processes, including sample approvals and inspections, ensuring work meets customer specifications. 
•    Maintain accurate inventory records, stock control, and workplace organisation standards. 
•    Resolve operational issues, manage workloads effectively, and support continuous improvement initiatives to enhance performance and reduce waste.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will be an experienced operations supervisor with a background in fast-paced warehouse, logistics, or 3PL environments. You should have a proven ability to lead and motivate diverse teams while maintaining strong performance and productivity standards. Confidence in using Warehouse Management Systems (WMS) and strong computer skills is essential.  Strong communication skills are key, along with the ability to build effective working relationships with customers and internal stakeholders. You should be proactive, hands-on when needed, and confident working in a dynamic operational setting. A continuous improvement mindset is important, with the ability to identify inefficiencies and implement practical solutions. You’ll need to be organised, calm under pressure, and able to adapt to changing priorities. Previous experience in a contract logistics or 3PL environment is highly desirable.  

 
WHAT DO WE HAVE TO OFFER?

 
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

 
ABOUT TOMORROW

 
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. ind2