Key Account Manager | Erskine Park NSW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Based at Erskine Park NSW (93 Lockwood Rd) and reporting to the General Manager - Key Account Management, this role is responsible for the performance, retention and growth of a portfolio of strategic customer accounts in NSW.

You’ll act as the primary relationship owner, working closely with operations and cross-functional teams to deliver strong commercial outcomes, ensure contractual compliance and drive long-term customer success. This role plays a key part in aligning customer expectations with operational delivery while identifying opportunities to grow revenue and improve profitability across the contract portfolio.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Develop and execute strategic account plans to drive retention, growth and long-term value
• Act as the primary point of contact for customers, building strong relationships across multiple levels
• Own contract performance including service delivery, commercial outcomes and compliance obligations
• Identify and deliver growth opportunities across existing accounts including new services and solutions
• Lead retention planning and contract renewals, ensuring proactive engagement well ahead of expiry
• Manage profitability including margin performance, rate reviews and cost optimisation initiatives
• Coordinate RFQs, proposals and solution development with internal stakeholders
• Drive continuous improvement initiatives to enhance operational performance and customer outcomes
• Partner closely with operations, finance and other internal teams to align delivery with customer expectations.

WHAT ARE WE LOOKING FOR?

Our ideal candidate is a commercially minded account manager with strong logistics experience and the ability to build trusted customer relationships.

• Experience in logistics and supply chain with exposure to warehousing and transport operations
• Proven background managing key accounts, contracts and customer relationships
• Strong commercial acumen with experience managing profitability and contract performance
• Ability to identify growth opportunities and contribute to business development initiatives
• Experience working cross-functionally to deliver customer and operational outcomes
• Strong stakeholder engagement and influencing capability across all levels
• Excellent communication skills with a proactive and solutions-focused approach.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.