Operational Key Account Manager (Healthcare) | Banksmeadow NSW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Based at Banksmeadow NSW and reporting to the Head of Sector – Healthcare, this role is responsible for the end-to-end operational performance, service delivery and compliance of key healthcare accounts within our Air & Ocean division.

You’ll act as the primary operational escalation point and trusted advisor to customers, ensuring high-quality, GDP-aligned execution across their supply chain. Working closely with operations, QHSE and commercial teams, you’ll drive service excellence, continuous improvement and strong customer outcomes in a highly regulated and time-critical environment.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Own operational performance across assigned healthcare accounts, ensuring delivery against SOPs, KPIs and SLAs
• Act as the primary escalation point for operational issues, coordinating resolution across internal teams
• Ensure compliance with GDP, CEIV Pharma and QHSE standards across all shipments and processes
• Develop and maintain customer SOPs and operational instructions across the network
• Drive continuous improvement initiatives including reporting, data quality and process optimisation
• Analyse service performance, operational data and trends to identify risks and opportunities
• Collaborate with business development and sector leadership to support growth within existing accounts.

WHAT ARE WE LOOKING FOR?

Our ideal candidate is a customer-focused logistics professional with strong freight forwarding expertise and experience managing complex, time-critical accounts.

• Experience in freight forwarding or logistics operations within a logistics and supply chain environment
• Proven background managing key accounts and delivering against KPIs and SLAs
• Strong understanding of Air & Ocean operations and commercial frameworks
• Knowledge of GDP, CEIV Pharma or regulated healthcare logistics environments
• Ability to manage escalations, solve problems and implement corrective actions
• Strong analytical capability with experience interpreting operational and financial data
• Confidence engaging with internal stakeholders and senior customer representatives
• High attention to detail and ability to operate effectively in a fast-paced environment.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.