Operations Supervisor (Logistics)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range:  $70k - $80k

YOUR ROLE

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our 6 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. 

Based in one of CLL’s regional Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues Identify root causes, define and implement corrective actions as necessary to prevent / address issues as they arise
• Monitor and manage compliance and performance of carriers and suppliers with the use of Dashboards, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team r meetings, monthly reviews and quarterly business reviews
• Support the on-boarding of suppliers to ensure SOP compliance   
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL regional functions
• Manage other tasks assigned by Management
• Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
• Ensure adherence to established work standards and work processes
• Provide input to Management in performance evaluation and professional development of team members, including training / development plans and succession planning
• Performs other duties as assigned

WHAT ARE WE LOOKING FOR?

Education:

• Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Diploma in in business administration or Supply Chain Management or Bachelor's degree in International Trade, Logistics or Commerce

Skills:

• Strong IT skills and good working knowledge of Microsoft Office
• Ability to prioritize work and to assign workload to team members according to resource availability
• Desired
• Experience CEVA and Supply Chain Solutions and the systems deployed, especially Matrix SCM and Infor Nexus
• Advanced knowledge of office products, Excel, PPT, Word, Visio

Experience:

• 3+ years operational experience in Freight forwarding, logistics or International Supply Chain Management.
• 1 year of experience in managing a team
• Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)
• Freight Forwarding and / or warehousing experience in one of the following industries: Pharma / Healthcare, Automotive, Aerospace, High-tech
• Knowledge of applicable industry standards and / or certifications, such as ISO 9001, GDP and others; experience with quality management
• Fluency in English (both written and spoken) mandatory
• Willingness to work in an international environment
• Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
• Proven ability to lead a team effectively
• Ability to work under pressure in a fast-paced environment, good time management skills
• Highly dependable and reliable in ensuring priorities are met effectively
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)

• Travel:  10%

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career

#LI-GA2

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.