Business Development Executive

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

What you will do: 

Customer Service

• Providing excellent sales support and customer service via phone call and email.
• Ensuring that incoming sales leads are handled with special attention to reach the highest possible conversion rate on these contacts.
• Providing customer-friendly after-sales support in relation to delivery-cases, customer claims, payment issues etc.
• Keeping continuous contact with external and internal partners with focus on keeping the excellent service level towards our customers.
• Contribution to continuous improvement of the internal processes and consequently to the improvement of the services provided to our customers.
• Consulting with management about new products or services that may be appropriate for specific customers.
• Participating in several Customer Service projects within the organization.

Business Development

• Responsible for identifying and pursuing new business opportunities for the company.
• Responsible for finding new customers, negotiating contracts, and maintaining relationships with existing clients and partners.
• Researching and identifying potential business partners and customers.
• Developing and implementing business development strategies.
• Networking with industry professionals to identify new opportunities.
• Collaborating with other teams within the company, such as Sea Freight/Air Freight Teams and Local Handling Team to identify and pursue new business opportunities.
• Tracking and analyzing market trends to identify new opportunities for growth.
• Leading and managing projects related to business development activities.
• Staying up to date with industry trends and developments.
• Preparing and presenting reports on business development activity and progress.
• All other duties as assigned or required by Manager.

Requirements

• 2-3 years of Customer Service experience or BD experience in Freight Forwarding Field
• Able to master new software and systems effortlessly and quickly
• Fluent English
• Superb writing and communication skills: accurate, focused and detailed
• Excellent at multitasking and highly productive
• Understanding of sales process
• Outstanding time management
• Strong interpersonal skills
• Exceptional customer experience knowledge

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.