Job Description
Job Title:  Detention and Demurrage Specialist Region Africa
Req ID:  593561
Posting Start Date:  23/10/2026

General information
Abidjan - Immeuble « Ivoire Trade Center, CIV
CMA CGM
Permanent contract
Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

 YOUR ROLE  

As a Credit Management and Demurrage & Detention Specialist for the Africa Region, you will act as a key financial partner, balancing risk control with business performance. You will ensure compliance with Group policies, strengthen cash-flow reliability, and contribute to revenue optimization. Working closely with both regional teams and Head Office, you will play a pivotal role in driving continuous improvement and operational excellence in credit management and D&D.  

 

WHAT ARE YOU GOING TO DO ? 

  • Enforce Group collection policy across the network 

  • Optimize credit term and risk exposure 

  • Lead doubtful recognition abiding by chargeback and write-off Group policy 

  • Monitor dispute-to-cash conversion cycle and support process optimization (along with Customer Care) 

  • Report and challenge production time vs. quality for billing activities (along with Customer Care) 

  • Enforce Group D&D Policy and collection strategy defined by HO to reach past due targets 

  • Benchmark D&D tariff and challenge free time conditions to optimize revenue 

  • Empower D&D Regional Customer Care, improve communication between D&D, RO Credit Management and HO to improve disputes monitoring & resolution turnaround time, support process optimization, report & challenge production time vs. quality for billing activities, optimize GBS externalization across the network 

  • Audit D&D Discounts and Rejections on 1 or 2 countries per month for 2 days campaign 

  • Audit missions on site to improve D&D process and D&D invoice quality 

  • VAS monitoring 2 times a year 

 

WHO ARE WE LOOKING FOR ? 

We are looking for a proactive finance professional with a strong analytical mindset and the ability to influence across functions. You bring: 

  • A degree in Finance, Business Administration, or International Trade 

  • 3–5 years’ experience in credit management, collections, or trade finance (experience in shipping or logistics is a strong asset) 

  • Strong communication skills in English and comfort in multicultural environments 

  • Proficiency with Excel, ERP/CRM, and BI tools 

  • A collaborative approach, integrity, and the ability to thrive in a fast-paced international setting 

Come along on CMA CGM’s adventure !
Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. 

The pace is fast, the challenges are real, but the rewards  are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
See how you can rise