Role  

 The main objective of this role is to Coordinate and monitoring container movements, maintaining accurate logistics records, ensuring compliance with operational procedures, and supporting the efficient flow of import, export, and empty container activities. The role serves as a key link between customers, depots, terminals, transport providers, and internal CMA CGM stakeholders to ensure excellent service delivery and operational efficiency. 

 Responsibilities 

•  Support the coordination of container releases, collections, deliveries, returns and repositioning activities. 

• Help monitor container availability and movements across depots, terminals and transport corridors. 

• Track idle containers and follow up with POL, FPOD and relevant service providers as required. 

• Help coordinate trucking schedules and follow up on outstanding collections and deliveries. 

• Contribute to arrangements for empty container repositioning and evacuation. 

• Help process consignment releases and follow up on the required written Green Light from FPOD. 

• Maintain accurate operational documentation and container movement records in support of the ILS function. 

• Help monitor compliance with company procedures and report operational discrepancies or compliance concerns. 

• Prepare and distribute weekly transporter forecasts and customer tracking updates in coordination with the ILS Service professional. 

• Facilitate communication with transporters, depots, terminals, customs brokers and customers regarding operational requirements. 

• Monitor service provider performance and highlight delays or service inconsistencies for further attention. 

• Contribute to the accurate capture and verification of Door Delivery costs and other applicable operational charges. 

• Track additional costs, including storage, overweight, escort and customs charges, and follow up on missing cost information. 

• Review supplier invoices and supporting documentation, referring discrepancies to the ILS Service professional. 

• Track outstanding repairs and report on repair progress and quality against established criteria. 

• Participate in depot visits, on-site damage inspections, annual surveys, audits and service provider assessments when required. 

• Respond to routine customer queries by obtaining shipment information, providing updates and escalating unresolved issues to the ILS Service professional. 

• Provide general operational and administrative support to the ILS Service professional, including gathering information for reporting and corridor development. 

•  Stamping and generating landing/shipping orders. 

• Stand in for ILS Service professional role when on leave.       

Key performance indicators 

• Container utilization and availability. 

• Accuracy of logistics records and data. 

• On-time processing of documentation. 

• Reduction in operational discrepancies. 

• Timely resolution of container-related issues. 

Requirements and specific skills 

• A valid Driver’s license 

• A relevant Diploma or Degree will be advantageous

• Strong Administrative and organizational skills
• Good excel and PowerPoint skills
• Strong communication skills (verbal & written)
• High attention to detail
• Ability to work in a fast-paced environment
• ability to work under pressure