Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview:

As a Key Account Management Specialist within the Africa Trade division, you play a pivotal role in driving the growth and expansion of Africa Trade activities by identifying strategic business opportunities, fostering and developing strong relationships with key customers.

Key Responsibilities:

Account Management 

• Lead the development of the yearly target per account, in line with the budget and customer rating, and the cargo mix strategy with the support of Heads of Lines, Senior Line Manager, Commercial Line Managers, Head Office, Regional Offices and Sales Agency.
• Accountable to retain existing customers and enhance customer portfolio by anticipating market trends, customer expectations and new requirements. 
• Responsible to drive the development of the Lines Key Account team to be recognized as entry point for account performance monitoring, pricing, and customer related issue and/or new request. 
• Coordination and collecting information regarding the Group’s best practises, market information, and customer care support.

Customer Performance Monitoring 

• Attend QBRs coordinated by Sales / KAMs.
• Provide regular reporting and communication to the Line Management such as customer performance follow up, pricing policy and allocation (CSA) adjustment, customer meeting requests.
• Present weekly market insights report highlighting competitor / customer analysis and emerging trends for relevant stakeholders.

Tender Management

• Develop and implement a comprehensive tender management process covering all stages from initial offer through nomination to final performance by 31 March 2027. 
• Establishing clear workflows, coordination with cross-functional teams, and adherence to compliance requirements.
• Preparing detailed tender documentation, managing stakeholder communications effectively, and ensuring smooth transitions between each phase.

What We’re Looking For:

• Bachelor’s degree in business / marketing supply chain / Logistics / Maritime
• 5 years of commercial, trade management, key account management, or business development experience within shipping industry
• Sound knowledge of the Africa markets and CMA customers
• Ability to influence, defend, negotiate and broker highly complex issues
• Demonstrated skills in data management and decision-making using data
• Excellent communication skills, both written and oral
• Ability to foster and grow both personal and business relationships across a diverse range of nationalities
• Ability to manage key stake holders remotely
• Strong analytical and conceptual thinking skills including a high level of numeracy
• Negotiation skills, analytical skills and the ability to think strategically
• Commercial customer-oriented approach
• Lateral and innovative thinker
• Self-driven / proactive in problem solving and seeking opportunities

Why Join CMA CGM ?

• Be part of a global leader in shipping and logistics with ambitious growth plans. 
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is opened for local employment only.

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: 
(i)    To process the application for the role being applied for; 
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you; 
(iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !