Global Programme / Project Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Note: Working location can be in Bucharest or Warsaw!

YOUR ROLE

The Customer Care Professional is responsible for supporting CRM Global Experts of CEVA’s global customer relationship management tool (C-View) to meet business requirements and ensure efficient processes and reporting. This role supports execution of C-View roadmap aligned with the business and Customer Care Strategy.

The focus of the role lies in support of global users community, increasing adoption for the users, through implementation and training of new processes within C-View as well as day to day support.

WHAT ARE YOU GOING TO DO?

• Administrator of all global users. Day to day support and training of global users and local Trainers.
• Improving adoption and increase of user value, of C-View by ensuring there is sufficient and up to date training and processes. Making sure there are regular post implementation reviews to ensure functionalities are working properly. Managing the global Chatter communities and promoting the collaboration tool for improved communications.
  Data (mass) updates.
• Preparation of new training materials and update existing materials in line with recent developments. Owning and executing communication and training around Cview improvements.
• Support to CRM manager in projects and ad hoc requests.
• Support the development of C-View, in line with the roadmap. This includes working closely with the IT development team, being responsible for testing and implementation of changes.
• Giving input to C-View roadmap by engaging with medium and senior leaders, which is aligned with the global customer care roadmap. This includes working with the global account managers, sector leaders, regional leaders, field sales, local administrators, system and process specialists, digital team, global reporting team and business line teams.
• Advising the C-View community on implementation of applications related to Salesforce (app exchange), continuous monitoring of changes within Salesforce solutions and CRM industry changes to drive improvement.
• Create and maintain global KPI Report & Dashboard (sales & services)

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree (business administration, marketing, sales)
• At least 2 years of experience working with a global CRM platform Salesforce in an international company with complex sales cycles, at an operational level, in a capacity of Salesforce superuser or administrator.
• Excellent reporting and dashboard management building skills within Salesforce
• Excellent Knowledge of Salesforce architecture
• Experience with data manipulation/extraction/insertion within Salesforce platform
• Experience on change management and training (build training material and deliver)
• Results oriented
• Innovative thinking (Curious to find new solutions)
• Ability to work on multiple projects with different deadlines at once
• Excellent organizational and communication skills
• Pragmatic, hand on, proactive mentality
• Analytical and problem-solving skills
• Proficient in Microsoft Excel and PowerPoint
• Ability to work in a dynamic and senior environment
• Team player
• Excellent command of the English language (written and verbal).

Desirable

• Master’s degree (business administration, marketing, sales)
• Experience in International, dynamic environment
• Experience with working in Corporate Environment
• Experience with Qliksense or CRM Analytics – analytic tool
• Knowledge of logistics industry or other services industry
• Additional language skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.