Customer Service Employee

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 

YOUR ROLE

We are looking for a Customer Service Employee for our warehouse campus in Roosendaal. In this role, you will be the first point of contact for our customers. You will handle all possible issues that arise in the logistics processes in a proper manner and maintain continuous contact with the customer to manage expectations. For this, you will constantly collaborate with your own department, the operation, external service providers, and the customer.

WHAT WILL YOU DO?

Our warehouse campus in Roosendaal consists of various buildings where we carry out logistics processes for different customers. In this role, you will serve a Japanese customer with retail stores in Europe. The other customer is an American spare parts producer. You will work in a diverse and international team with 7 direct colleagues. Together, you work to provide optimal service and create a workplace where every employee feels comfortable and has the opportunity to develop. Additionally, you will have frequent contact with other customer service employees serving another customer in the same brand-new facility.

You will:

• Have extensive customer contact via email in English. Next to this, there may be calls directly with the customer and other partners.
• Handle questions and complaints promptly and professionally.
• Analyze process issues and provide the customer with efficient solutions.
• Build a good relationship with the customer's logistics team and end customers.
• Coordinate transport requests and Value Added Service assignments at the customer's request.
• Ensure proper administration and prepare reports.
• Analyze KPIs and initiate and execute improvement proposals.

WHAT ARE WE LOOKING FOR?

You enjoy handling data accurately and have excellent administrative skills. You can maintain focus in a hectic environment and possess strong communication skills. You interact with customers regularly and do so professionally and adequately.

Additionally, you bring the following knowledge and experience:

• MBO/HBO level of education;
• Preferably, a few years of experience in a similar customer service/administrative role;
• Experience within a logistics organization is a significant advantage;
• Proficiency in MS Office and the ability to quickly adapt to systems; This includes good skills in Excel;
• Good knowledge of the English language.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are ample opportunities to bring out the best in yourself and your career. Besides a dynamic environment where we achieve our goals together rapidly and result-oriented, we offer a position that allows room for enjoyment and connection. This role can be the first step towards a broad career path within our organization. The possibilities to chart your own course are endless!

Additionally, we offer:

• Employment conditions in accordance with our own CEVA collective labor agreement, including 25 vacation days, 5 ADV days, and an annual salary increase;
• A salary between €2.593,66 and €3.400,00 (depending on your work experience and education level), with the opportunity for growth within the pay scale;
• A one-year contract with the possibility of a permanent contract;
• Profit sharing of up to 3% for positive company results;
• Good pension scheme, travel allowance, and 8% holiday pay;
• Opportunity to participate in our CEVAfit program;
• And the possibility to develop yourself through our CEVA Academy.

YOUR FUTURE

Apply directly via the button or get in touch with Donja Beuting (Corporate Recruiter) via donja.beuting@cevalogistics.com or via phone number: 06 – 51051949 (also available on WhatsApp).

Within CEVA, we have a driven and enthusiastic recruitment team, so if you know someone who might be suitable, let us know!

We handle our recruitment ourselves, so recruitment agencies, if we need your assistance, we will contact you.

WHERE WILL YOU BE WORKING?

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate 54 locations, where approximately 7,000 employees contribute to our success every day. We manage 1.3 million m² of warehouse space for Contract Logistics and e-Commerce Business. Additionally, we offer supply chain solutions in Airfreight, Oceanfreight, Ground & Rail, and Finished Vehicles Logistics (FVL).

Our warehouse campus in Roosendaal consists of six buildings with a total area of over 165,000 m². Here, we serve a wide range of customers from various industries, such as retail, fashion, the oil and gas industry, and spare parts for industrial goods. A dynamic environment where innovation and logistics come together.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.