Job Description
Job Title:  Business Process Specialist Angola
Req ID:  593027
Posting Start Date:  14/10/2026

General information
Luanda, AGO
CMA CGM
Permanent contract
Full Time
.Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.</p> <p>Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.</p> <p>Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located

 

YOUR ROLE

Under the authority of the General Manager, you will provide support and expertise to define and implement organizational, process, and work methods changes in order to improve agency operating efficiency.

 

WHAT ARE YOU GOING TO DO


-    Manage one or several streams to optimize the activity, develop the performance and/ or monitor cost & quality
-    Ensure that agency processes comply with the core model and function correctly
-    Monitor key performance indicators and report to agency management/department heads, proposing improvement actions while maintaining regional BPM standards
-    Support the implementation of the core model at the agency, ensuring adherence to Group procedures and instructions
-    Participate in analyzing and improving customer satisfaction survey results
-    Consolidate input from various agency departments regarding local regulations that impact Group activities
-    Ensure that stakeholders are kept informed, both within the agency and at the headquarters level
-    Act as a liaison to ensure a business continuity plan is defined and implemented locally

 

 

 

WHO ARE WE LOOKING FOR

  • Bachelor in Quality & Projects Management or equivalent qualification
  • Experience in the maritime industry is a plus
  • Software / IT Application
  • Strong skills in MS Office: Excel, Word, PowerPoint
  • Resourceful and proactive in gathering information and sharing ideas.
  • Not afraid of changes, flexible and adaptable.
  • Ability to work in an international environment including travelling abroad on assignments.
  • Proven negotiation and conflict-management skills.
  • English and Portuguese language proficiency at professional level is essential

lease ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines
Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. 

The pace is fast, the challenges are real, but the rewards  are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
See how you can rise