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ID:  552377
Location: 

Matosinhos, PT

4PL PRISM Performance and Operational Coordinator

PRISM part of the Logistics Division of the CMA CGM Group (CEVA Logistics) is a neutral, independent and an ISO 9001 certified organization that integrates and implements the best market solutions.

 

Established on several continents, PRISM draws on its dual business and digital expertise to develop a flow management and supply chain consulting offer.

 

By guaranteeing the NEUTRALITY of its action, PRISM selects the BEST PARTNERS in the logistics chain, conducts the FREIGHT PROCUREMENT policy and manages international flows in a logic of COST OPTIMIZATION, TIME TO MARKET and SUSTAINABILITY.

 

PRISM is integrated in CEVA Logistics (CMA CGM Group) that provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global forwarder.


We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

 

That is why PRISM & CEVA Logistics (CMA CGM Group) offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.


DARE TO GROW! Join PRISM as part of CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Mission: He / She is in between operations and management functions, bringing technical expertise and support to operations to improve transport performance.

 

Activities

Lead daily transport performance

  • Closely monitor carrier performance
  • Challenge carriers with alternative solution
  • Track recurrent deviations
  • Report to carrier & procurement management on global performance overview.
  • Communicate proactively to customer
  • Support operations being the first escalation level.

 

Manage technical quotations

  • Check that all required specifications are available.
  • Clarify technical requirements with customer when needed.
  • Request quotation to carriers
  • Analyze technical and cost answer from carriers.
  • Send detailed quotation to customer
  • Provide clear instructions to operations
  • Report to procurement team on global cost and solution overview
  • Cost Management
  • Support freight audit team in cost gap analysis with technical analysis of the gap
  • Challenge alternative solution with carriers
  • Report to procurement team for rate card adjustment when required.

 

Contribute to continuous improvement

  • Manage and resolve major operational issues which require technical expertise, closely communicate to customer and operational team on follow up.
  • Report to operation Manager and contract manager on operational gaps, to adjust SOP or organize operation team awareness when required.
  • Manage blocking points on claim and complaints to support resolution.
  • Contribute to regulatory watch.

 

Act as a coordinator between operation, customer, and support functions to support smooth operation management:

  • Participate to weekly and Monthly performance review with carriers.
  • Participate to weekly operational review with customers.

 

SKILLS

For this position, the successful candidate should have a good transport & logistics background.

  • Strong freight forwarding knowledge in air, sea and land transportation, transport regulation and process. A minimum of 5 years experience as freight forwarding agent is required.
  • Knowledge in customs management
  • Customer oriented and stress Management.
  • Ability to work in an independent environment with remote teams.
  • Solid working knowledge of standard computer applications including MS Office (especially Excel)
  • Good communication
  • Well organized and ease with priority Management

 

EXPERIENCE

  • 5 years experience in freight forwarding. With strong knowledge on Airfreight and customs.
  • Continuous Improvement and Lean Manufacturing
  • Bachelor’s degree +3 years in Transport and logistics (desirable)
  • Ability to travel (25%)
  • Fluent English local language and French (desirable)

 

ORGANIZATION / RELATIONSHIPS

  • Position in a matrix organization with a direct reporting line to his Responsible (3PL & procurement Manager)
  • Operations
  • Support functions
  • Contract Managers
  • Information systems manager

 

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: pt.hr@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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