Air Freight Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Responsibilities:

• Operations Management:
  Oversee the end-to-end air freight operations, including booking, customs clearance, documentation, and final delivery.
  Ensure that all air freight shipments are processed on time and in compliance with safety and regulatory requirements.
  Collaborate with other departments (e.g., warehouse, customer service) to ensure seamless operations.

• Team Leadership:
  Manage and mentor a team of air freight coordinators and staff, ensuring effective performance, training, and development.
  Set clear goals and KPIs for the team and provide guidance on day-to-day operations.

• Carrier Management:
  Build and maintain strong relationships with air carriers, freight forwarders, and other partners to negotiate competitive rates and ensure timely and reliable services.
  Monitor performance of carriers and implement corrective actions if needed.

• Customer Relations:
  Act as the primary point of contact for air freight customers, addressing inquiries, concerns, and complaints promptly.
  Provide solutions to any logistical challenges or delays, ensuring high levels of customer satisfaction.

• Compliance & Documentation:
  Ensure compliance with all relevant regulations and standards, including customs, international trade laws, and aviation regulations.
  Oversee the preparation of accurate shipping and customs documentation for all air freight shipments.

• Continuous Improvement:
  Identify areas for process improvement and cost reduction, implementing best practices to optimize operational efficiency.
  Stay up-to-date on industry trends, new technologies, and regulatory changes.

• Budget & Cost Management:
  Manage the air freight budget, monitor spending, and identify opportunities for cost savings without compromising service quality.
  Provide regular reports on operational performance and financial metrics.

Required Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field (or equivalent work experience).
• Minimum of 5 years of experience in air freight operations, logistics, or supply chain management.
• Strong understanding of air freight industry practices, customs procedures, and international shipping regulations.
• Proven leadership experience, with the ability to manage and motivate a team.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.
• Proficiency in logistics software and MS Office Suite.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and organizational skills.
• Profiency in English Language. 

Preferred Qualifications:

• Certification in air freight, logistics, or supply chain management.
• Experience with budgeting and financial management in logistics operations.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.