On-Site IT Process Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

On-Site IT Process Coordinator

Your role

You will be the orchestrator behind smooth IT operations and change delivery. In this role, you’ll own the Jira board, drive process excellence, lead change governance, and be the go‑to escalation point—ensuring clear communication with customers and seamless coordination across internal teams and partners.

What you’ll do

• Own and manage the Jira board: refine tickets, set realistic timelines, prioritize the backlog, and keep stakeholders updated with transparent reporting.
• Analyze and optimize operational processes: improve efficiency, quality, and compliance; identify bottlenecks and implement measurable improvements.
• Lead change management: gather and evaluate requests, define requirements, present to the Change Control Board, and track outcomes through to adoption.
• Act as the escalation point for CEVA IT (local and global): diagnose issues, coordinate resolution paths, and communicate outcomes to customers.
• Coordinate teams, third parties, and customers: align plans, run stand‑ups and reviews, and ensure accountability across all contributors.
• Communicate with clarity: publish status updates, release notes, and customer‑facing notifications; maintain documentation and a living knowledge base for re‑use and onboarding.

What you’ll bring

• A strong analytical, process‑oriented mindset, with a passion for continuous improvement.
• Excellent communication skills across all levels— comfortable engaging directly with customers and executive stakeholders.
• Functional knowledge of IT systems and distribution operations.
• Proven experience in process management, change management, and multi‑site environments.
• Confidence coordinating cross‑functional teams and managing stakeholder expectations.
• Bonus: hands‑on experience with Jira, ITSM/ITIL practices, Lean/Six Sigma, and data‑driven reporting.
• Readiness to work on-site at our Łozienica site (3 days on site, 2 days remotely)

WHAT DO WE HAVE TO OFFER?

• An interesting and challenging job with opportunities for growth in a global organization.
• A friendly working atmosphere and a competitive package of non-salary benefits (bonus, private medical care, life insurance, benefits system, access to numerous trainings, language lessons, etc.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.