Logistics Handling Operations Operator Ivory Coast

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  

YOUR ROLE 

This role is to ensure:

Timely and accurate movement of freight and information, while providing exceptional customer service within the organization and externally to customers.

A smooth, accurate and timely freight process data flow from shipment initiation up to delivery
same as into our operating system, providing Track and trace shipments as required and update customers regularly

WHAT ARE YOU GOING TO DO?

• Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the organization and externally to customers.
• Ensure smooth, accurate and timely freight process data flow from shipment initiation up to delivery
• same as into our operating system, providing Track and trace shipments as required and update customers regularly
• Utilize Process Monitors and Workflows on daily basis, ensure timely movement and delivery of freight to customers ensuring documents are timely sent to customer or broker for customs purposes (handover, deconsolidation) accurate and timely opening of job files in our operating system and attach edocs as required
• Interact with our customers in arranging their shipments, exceeding customer service expectations, Contributing to maintain strong relationships with suppliers (airlines, trucking companies, GHA and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements, understanding department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures. (SOP’s) are followed, updated, meeting KPI standards, as per the company procedures. Adhere to all company internal SOP’s
• Overseas communications, timely responses to emails and requests (internal and external) also offering assistance to customers to ensure they find the right product/service.
• Communicating with customers by email, phone, and face-to-face, Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Learning about company’s products/services and remaining up to date with any changes, referring customers to Branch manager, when necessary, on escalations.
• Execute all tasks that could be requested by management or management team

WHAT ARE WE LOOKING FOR?

Education & Qualifications

BAC+2

Experience

Minimum 3 years of experience

Specialist Knowledge & Skills

Logistics Experience

Other Information

Detail oriented, good communication skills both verbal and written

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.