General Manager - Mt. Juliet, TN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

The General Manager is accountable for managing all aspects of a high-volume supply chain logistics operation to ensure consistent service quality, customer satisfaction, profitable and cost-efficient operations, and compliance with company policies, ISO standards, Sarbanes-Oxley requirements, and other regulatory guidelines. This role typically oversees single or multiple sites of greater complexity, including larger employee populations, broader operational scope, multi-client or technology-enabled environments, and expanded financial and customer accountability. The General Manager II provides leadership across operations, customer service, financial performance, talent development, and continuous improvement initiatives while modeling the company’s guiding principles and core values.

Required Experience

• Minimum 10 years of relevant operations leadership experience.

• Experience driving revenue growth, retaining customers, and managing profitability across multiple sites.

• Proven expertise in operations and business management, including budgeting, EBITDA, forecasting, and customer service.

• Experience leading geographically dispersed teams and delegating responsibility effectively to direct reports.

• Strong project management experience with solution-driven strategies to achieve operational goals.

• Experience with startup management, new business, and implementation initiatives as a project lead.

• Experience and proficiency with Tier 1 supply chain systems, including WMS, TMS, WCS, OMS, and ERP.

• Experience with labor management tools and performance controls, with demonstrated success driving performance methodologies and practices.
  
  

Education

• High school diploma or GED required.

• Bachelor’s degree in Logistics, 3PL, Transportation, or a related field preferred.

• Master’s degree preferred.
  
  

Core Responsibilities

• Lead and manage all aspects of a high-volume supply chain logistics operation across one or more sites.

• Coordinate customer service efforts across departments and maintain strong customer relationships through regular communication.

• Drive attainment of profit objectives and provide financial analysis and decision support.

• Identify and develop additional business opportunities with existing customers.

• Ensure safety, quality, and cost control programs are established and maintained.

• Oversee operations management, staffing plans, scheduling, and labor levels to meet customer requirements and control costs.

• Provide leadership in coaching, mentoring, personnel selection, and professional development.

• Maintain corporate productivity and quality award programs to recognize outstanding performance.

• Encourage use of performance management systems and continuous improvement processes.

• Establish ongoing continuous improvement programs, including Kaizen, Lean, and quality initiatives.

• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis.

• Cultivate talent through the People Review process, facilitate succession planning, and drive employee growth and development.

• Train managers and personnel strategically to achieve contract goals and customer expectations.

• Negotiate and enforce collective bargaining agreements where applicable.

• Motivate the workforce through performance programs, employee involvement groups, and recognition initiatives.

• Perform other duties as assigned.
  
  

Skills Required

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.

• Strong business acumen in multi-site operations, P&L management, budgeting, forecasting, and operational planning.

• Proficiency in Microsoft Office, internet applications, and web-based software supporting supply chain and transportation operations, including Tier 1 supply chain systems.

• Ability to communicate and interact effectively with diverse, cross-functional teams and customers.

• Exceptional written and verbal communication skills, including the ability to persuade, influence, negotiate, and present formally.

• Demonstrated leadership and supervisory skills with strong interpersonal abilities, diplomacy, and patience.

• Exceptional planning, time management, collaboration, decision-making, and organizational skills.

• Ability to champion change and implement new systems, processes, and approaches to meet strategic business objectives.

• Must be able to read, write, and speak English fluently.
  
  

Physical Requirements

Prolonged sitting and regular computer use are required in this role.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.