Business Process Excellence Manager Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

We are seeking a motivated and experienced Business Process Excellence Manager to join the Core Transversal Functions division at CEVA FM Mexico, located in Apodaca-Monterrey. This role is an exciting opportunity for professionals passionate about driving performance improvements and operational excellence within a dynamic and forward-thinking organization.

As the Business Process Excellence Manager, you will play a critical role within the Performance Management and Business Process Excellence department. You will be responsible for leading and championing initiatives aimed at optimizing business processes to ensure efficiency, consistency, and quality across various functions. Your work will directly contribute to enhancing organizational performance and delivering sustainable value to the company.

Key Responsibilities

• Design, implement, and oversee business process improvement programs aligned with CEVA FM Mexico's strategic objectives.
• Identify opportunities for process optimization and efficiency gains by conducting comprehensive data analysis and stakeholder consultations.
• Lead cross-functional teams to develop and deploy best practices in process management, ensuring alignment with global standards and local requirements.
• Develop and monitor key performance indicators (KPIs) to track process performance and effectiveness, using data-driven insights to recommend corrective actions.
• Facilitate change management activities to promote adoption of new processes and continuous improvement culture across the organization.
• Collaborate closely with IT, operations, and other departments to integrate process automation and leverage technology solutions that enhance workflow efficiency.
• Provide training and coaching to employees at various levels on process improvement methodologies such as Lean, Six Sigma, or other relevant frameworks.
• Prepare detailed reports and presentations for senior management to communicate progress, risks, and outcomes related to process excellence initiatives.
• Ensure compliance with applicable regulatory requirements and internal policies while driving process enhancements.

Qualifications and Skills

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field; advanced degrees or certifications in process improvement (e.g., Six Sigma Black Belt) are highly valued.
• Proven experience in managing business process improvement projects, preferably within logistics, supply chain, or manufacturing environments.
• Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and influence stakeholders.
• Demonstrated leadership abilities with experience in managing cross-functional projects and driving change.
• Proficiency in process mapping and modeling tools, along with familiarity with ERP systems and digital transformation initiatives.
• Fluency in both English and Spanish is preferred to effectively navigate multinational communication.
• Ability to work independently, prioritize tasks in a fast-paced environment, and deliver results within deadlines.

About CEVA FM Mexico

CEVA FM Mexico is part of a global organization recognized for excellence in supply chain and logistics management. We are committed to fostering an inclusive and diverse workplace where innovation and continuous improvement are deeply embedded in our culture. By joining our team, you will have the opportunity to contribute significantly to impactful projects while developing your career in a supportive environment that values professional growth and wellbeing.

Why Join Us?

• Be part of an organization that values operational excellence and continuous learning.
• Work alongside talented professionals dedicated to innovation and quality.
• Engage in challenging projects that offer opportunities for skill enhancement and career advancement.
• Experience a collaborative, inclusive, and respectful workplace culture.
• Benefit from competitive compensation and comprehensive employee support programs.

If you are passionate about driving business process improvements and want to make a tangible impact in an esteemed organization, we invite you to apply for the Business Process Excellence Manager position at CEVA FM Mexico.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.