Customer Service Representative | Rosedale AKL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Based at our Rosedale Auckland site and reporting to the Customer Service & Supply Manager, this role is responsible for delivering outstanding service and operational support across a broad customer portfolio.

Working closely with customers, internal service teams and distribution operations, you’ll manage orders, respond to enquiries, provide order updates and help ensure a seamless customer experience. This is a great opportunity to join a fast-paced logistics and supply chain environment where customer service and operational coordination go hand in hand.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Manage inbound customer enquiries via phone and email, delivering timely and professional support
• Process customer orders accurately and provide updates on order status and fulfilment
• Build strong relationships with customers and identify opportunities to add value
• Respond to product and repair-related enquiries, escalating issues where required
• Coordinate closely with distribution and service delivery teams to support customer outcomes
• Support continuous improvement initiatives across customer service processes
• Maintain accurate information and administration across systems and customer records
• Contribute to a positive team culture and support safe work practices across the operation.

WHAT ARE WE LOOKING FOR?

Our ideal candidate is a proactive and customer-focused professional who enjoys solving problems and building strong relationships. You will also have:

• Experience in customer service, customer support or order management roles
• Experience in a logistics and supply chain or operational environment will be highly regarded
• Strong communication skills and confidence managing customer enquiries professionally
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and strong administrative capability
• Confidence using Microsoft Office and learning new systems and technology
• Ability to handle challenging situations calmly and work collaboratively as part of a team
• Experience in telecommunications or technical product environments will be advantageous.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.