Customer Success Intern

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $21.00

About CEVA Logistics

At CEVA Logistics, we connect people, products, and providers all around the world. As a global leader in supply chain solutions, we deliver customized logistics services across contract logistics, freight management, and transportation. Our success is powered by our people—innovative, collaborative, and customer-focused professionals committed to operational excellence.

Internship Summary

The Customer Success Intern will support the Customer Success team in ensuring high levels of client satisfaction, operational performance, and account support. This internship provides hands-on exposure to supply chain operations, customer relationship management, KPI tracking, and cross-functional collaboration within a fast-paced logistics environment.

This is an excellent opportunity for students interested in supply chain, business, operations, or customer experience to gain real-world experience in a global logistics organization.

Key Responsibilities

· Support Customer Success Managers with daily account management activities

· Assist in tracking and reporting key performance indicators (KPIs), service levels, and issue resolution times

· Analyze customer data to identify trends, risks, and opportunities for improvement

· Participate in internal and external customer meetings; assist in preparing reports and presentations

· Coordinate with Operations, Transportation, and Warehouse teams to resolve service-related issues

· Assist with customer onboarding documentation and process mapping

· Support continuous improvement initiatives to enhance customer satisfaction

· Maintain accurate records in CRM and internal systems

· Contribute to special projects related to service optimization and account growth

Learning Outcomes

By the end of the internship, the intern will:

· Understand end-to-end supply chain operations

· Gain exposure to enterprise-level customer account management

· Develop analytical and reporting skills

· Improve business communication and stakeholder management abilities

· Learn how logistics performance directly impacts customer satisfaction and retention

Qualifications

Required:

· Currently or has obtained a Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations, Marketing, or related field

· Strong analytical and problem-solving skills

· Proficiency in Microsoft Excel and PowerPoint

· Excellent written and verbal communication skills

· Detail-oriented with strong organizational skills

Preferred:

· Previous internship or customer-facing experience

· Familiarity with supply chain concepts or ERP systems

· Experience working with data analysis or reporting tools

Competencies

· Customer-first mindset

· Strong collaboration and teamwork skills

· Ability to manage multiple priorities

· Adaptability in a fast-paced environment

· Professionalism and accountability

Why Join CEVA Logistics?

· Exposure to a global supply chain leader

· Hands-on experience supporting enterprise customers

· Networking opportunities with senior leaders

· Potential pathway to full-time opportunities within Early Careers programs

#LI-AP1

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili