Quality Clerk

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

The Quality Clerk is responsible for supervising daily warehouse floor activities for assigned customers while ensuring strict adherence to client-specific procedures, work-instructions, safety standards, and quality requirements. This role supports the Quality Supervisor by ensuring operational compliance, coaching staff, identifying process deviations, and assisting with implementation of Corrective and Preventive Actions (CAPAs).

Responsible for supporting continuous improvement through non-conformance analysis, reporting and corrective action. Identifies opportunities and makes recommendations for improving quality, compliance and process efficiencies to ensure the company maintains a robust Quality Management System.Models and acts in accordance with CEVA guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Enforce compliance with client procedure and work instructions on the warehouse floor.

• Conduct "over-the-shoulder" audits of receiving, put-away, picking, packing, and checking processes to catch errors before dispatch.

• Conduct routine floor checks to verify correct product handling and documentation.

• Record results of floor audits and maintain accurate record filing systems. Share audit results with Operations and Quality Management.

• Immediately address and communicate deviations from customer processes to CEVA Operations and Quality Management.
• Support implementation of containment actions and corrective actions initiated by the Quality Supervisor.
• Monitor workflow and propose process improvement to CEVA management to prevent bottlenecks and delays.
• Ensure shift handovers are properly conducted to avoid any errors.
• Monitor picking/checking accuracy and inventory accuracy.
• Collaborate with internal stakeholders to identify root causes of errors at operational level.
• Escalate recurring issues to Quality and Operations Supervisors.
• Assist in closing CAPAs within agreed timelines.
• Provide real-time coaching to warehouse associates on correct quality processes for assigned customers and performance standards.
• Report daily operational performance and quality metrics to the Quality Supervisor.
• Assist in training new hires on client-specific procedures and necessary requirements in collaboration with Operations Management.

• Assist on-site customer and quality assurance representatives.
• Support achievemnt of customer expectations of quality, safety, service and value criteria.
• Maintain quality performance data supporting QA Metrics tracking and performance improvement.

• Promote a culture of accountability and quality ownership.
• Other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Knowledgeable on implementing customer quality procedures and internal company procedures on the shop floor.
• Familiar with OHSA and WHIMIS, Third Party Warehousing, Materials Management, Logistics, Auditing and Customer Service.
• Ability to understand, maintain and support quality standards and procedures.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and effectively presenting information and responding to questions from management, employees and vendors.
• Ability to meet and exceed customers’ expectations while working in a professional manner.
• Ability to promote the company Environment Quality, Safety and Corporate Sustainability policies.
• Support, motivate and assist other team members in maintaining Quality Assurance standards.
• Positively interact with customers, suppliers, peers and employees influencing positive results.
• Must be able to read, write and speak English fluently.

Minimum:

• High school diploma or GED.
• Minimum 2 years related experience.
• 5 years experience in human resources in progressive HR roles, including strategic responsibilities as well as prior HR generalist experience.
• Minimum 2 years previous experience in a supervisory role. 

Preferred:

• Associates Degree.
• Minimum 1 year industry experience

Travel: Travel is required at least 10% of the time and is 100% within the U.S.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

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At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.