Warehouse Admin

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

• Ensure the quality of cosmetic goods at the 3PL warehouse throughout the Inbound – Storage – Outbound – Returns/Claims processes; comply with FEFO/Shelf-life requirements and minimize customer complaints.
• Handle customer feedback and complaints when issues arise.
• Manage data synchronization between the company’s system and the 3PL to ensure smooth operations.
• Inspect product quality at the 3PL warehouse and perform other related tasks as assigned by the supervisor.

WHAT ARE YOU GOING TO DO?

QC Inbound

• Receive ASN/inbound plan; check receiving conditions (slot, area, tools/equipment, 3PL manpower).
• Inspect inbound shipments: external condition, packaging, product printing information, seal, labels, batch/lot, MFG/EXP; verify against PO/packing list and reference samples.
• Perform inside inspection: evaluate internal product quality based on QC defect criteria.
• Inspect according to checklist/AQL based on risk level (High/Medium/Low); take photos/record defects.
• Prepare incident reports; propose handling actions; follow up on re-check/100% check when required.
• Control system receiving data: Lot/Date/UOM/Qty, and ensure proper status (Quarantine/Hold/Available).
• Ensure timely processing upon goods arrival.

Quality Control in Storage (FEFO/Shelf-life)

• Monitor storage conditions: temperature/humidity, hygiene, pest control, quarantine/hold areas.
• Control FEFO & shelf-life rules by channel; alert for near-expiry items or items exceeding shelf-life limits.
• Conduct periodic stock condition checks: crushed cartons, broken seals, peeling labels, discoloration/leakage.
• Coordinate with 3PL to perform repack/relabel/relocation/lot-splitting; ensure traceability by lot/date.

QC Outbound at 3PL (Picking – Packing – Handover)

• Set control points before dispatch: correct SKU/lot-date/quantity/labeling.
• Monitor FEFO compliance: pick by lot/date, scan lot/date (if system supports).
• Check packing standards per BU (H&A, H&B): shock prevention, leak prevention, sealing, carton condition.
• Handle mismatches: wrong lot, short/over, wrong label; isolate – re-check – issue report – close defect.

Returns / Claims / Complaints

• Receive return/claim cases: collect evidence (photos/videos/POD), classify root cause (quality/transport/operations).
• Coordinate return receipt at 3PL: provide packing instructions, schedule receipt; count & record items.
• Conduct QC on returned goods: conclude accept/reject; propose actions (re-stock/hold/disposal/return to vendor).
• Participate in RCA investigation; propose CAPA and follow up until closure.
• Coordinate with Sales/CS/Finance for credit note/compensation processing according to policy.

Recall / Product Withdrawal

• Upon recall activation: trace batches/customers/warehouses/channels; coordinate with SCM/3PL to block affected batches immediately.
• Coordinate recall execution: provide return instructions; receive recalled goods into quarantine; reconcile quantities.
• Participate in recall handling decision: disposal/rework/replacement per QA/Medical/Management guidance.
• Prepare recall reports and maintain traceability records as required by internal/external regulations.

Document Control – 3PL Audit – Quality Improvement

• Maintain/update QC SOPs & checklists (Inbound/Outbound/Storage/Returns/Recall).
• Train/remind 3PL operation teams on compliance; monitor execution.
• Participate in regular/ad-hoc audits at 3PL; follow up CAPA until closure.
• Manage documentation on DMS: reports, photos, QC conclusions, CAPA, audits.

Reporting & 3PL Quality KPIs

• Prepare weekly/monthly reports: inbound defect rate, outbound defect rate, shelf-life risk, claim trends, audit scores.
• Analyze recurring issues weekly; propose action plans to reduce defects and track improvement effectiveness.
• Provide early warnings on quality risks impacting SLA/complaints.

WHAT ARE WE LOOKING FOR?

• College/University degree in a related field (Logistics/Supply Chain/Transportation/Business, etc.)
• English: Conversational level
• Experience: At least 3 years of relevant experience
• Computer skills: Proficient in Microsoft Office
• Ability to use supply chain management software (SCM) or warehouse management systems (WMS).
• Strong planning and negotiation skills.
• Professional communication skills.
• Results-oriented mindset, positive attitude, and strong work ethic.
• Ability to work both independently and as part of a team.
• Careful, responsible, and honest at work.
• Strong problem‑solving ability
• Eager to learn, willing to take on challenges, and committed to personal development.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.