Johor Bahru, MY

Logistics Operations Manager Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Oversee the execution of daily import and export freight operations across air and ocean modes, ensuring compliance with regulatory and customer-specific requirements.

Lead, coach, and supervise the operations team to deliver service excellence, productivity, and adherence to SOPs and CEVA standards.

Ensure timely and accurate job costing, invoicing, accruals, and event management within operational systems to meet CEVA dashboard and customer KPIs.

Manage customer service delivery across operational activities, including issue resolution, shipment visibility, and communication with internal and external stakeholders.

Collaborate with the Branch Manager to maintain service levels and support customer retention through operational excellence.

Work closely with airline, shipping line, and transport partners to coordinate freight movements, manage capacity constraints, and resolve service disruptions.

Support the financial performance of the branch by monitoring supplier costs, controlling rework, and identifying opportunities for process optimisation.

Lead weekly team meetings, manage shift planning and leave approvals, and oversee day-to-day workload balancing.

Ensure all operational documentation is accurate, complete, and compliant with CEVA and regulatory requirements, including bonded warehouse obligations (where applicable).

Performs other duties as assigned.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.