Customer Excellence Administrator Philippines

Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.  

 Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.  

Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices.

Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation

Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.

Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.

Monitoring and updating key performance indicators (KPIs) demanded by clients
Acting as the main internal contact for sales-related customer support
Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and operational reviews; works with teams to resolve discrepancies.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.