Logistics Handling Operations Operator Philippines

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

1    Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.  

2     Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.  

3    Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices.

4    Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation

5    Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.

6    Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.

7.    Monitoring and updating key performance indicators (KPIs) demanded by clients
8    Acting as the main internal contact for sales-related customer support
9.    Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and operational reviews; works with teams to resolve discrepancies.

10.    Prepares and manages export documentation 
11    Communicates with customers, suppliers, and transport companies to ensure smooth operations.

12.    Performs other duties as assigned.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili