Claims Specialist | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

CEVA specialises in local and interstate motorcycle and car transport to any part of Australia, offered through our ‘Car Carrying’ service. Whether its car transport for an everyday family car, a prestige luxury vehicle, or a motorcycle, we have the experience and a modern specialised fleet of car transporters to take care of our customers’ needs.

As part of our dedicated, centralised team of Claims Specialists based at Truganina VIC, you’ll provide professional end-to-end transit damage claims support to customers of our car carrying business, with a focus on ensuring the prompt receipting, investigation and settlement of claims.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Efficiently coordinate the claims administration process from lodgement through to settlement
• Coordinate closely with CEVA’s team of vehicle operators and preferred repair network throughout the claims process
• Utilise desktop assessment tools to validate claims quotations
• Resolve disputes that may arise from rejected claims, damaged vehicles or other issues
• Utilise CEVA’s preferred repair network to reduce the costs related to damage claims
• Identify preventative strategies that will decrease the damage incident ratio
• Apply and enforce CEVA’s Vehicle Logistics Terms & Conditions with respect to extended warranties.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has claims handling experience in any discipline (motor, CTP, workers compensation, public liability, etc.) and a sound understanding of the claims handling process.

• Ability to read, understand, interpret, apply and explain policies, guidelines and procedures for a wide audience
• Excellent verbal and written communication skills, including the ability to take and write clear and concise notes, reports and other documentation
• Sound dispute resolution, influencing and negotiating skills and the resilience to handle difficult conversations
• Above average skills in MS Office and capacity to learn and embrace new systems and technology.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.