Key Account Coordinator | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

As the Key Account Coordinator at Truganina, VIC, you'll be providing the transactional interface with Finished Vehicle Field Sales customers in Victoria and other account customers with the objective of maintaining customer relationships and growing revenue.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Support the production and dissemination of contract KPIs and performance reports to key stakeholders
• Work closely with our vehicle logistics operations teams to ensure communications are optimised and on-time-delivery targets are met
• Participate in weekly, monthly and ad-hoc customer meetings, taking/distributing minutes and coordinating action items as required
• Complete regular and ad-hoc reporting and analysis of data that supports the development of insights and related decision making. 
• Assist customers with enquiries and vehicle tracking.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has experience in customer service in transport operations in any industry OR is ready to step-up to this level.

• Excellent Customer Service and Administration experience
• Previous experience in an Account Coordination role is highly desirable
• Good written and verbal communication, customer service / management, and influencing / negotiation skills
• Problem solving capability, commercial acumen and numeracy skills
• Basic-intermediate experience in MS Office applications, and capable of learning new systems, software and technology.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.