Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO AS CUSTOMER SERVICE REPRESENTATIVE?

At the CEVA Logistics Control Tower in Nijmegen, we manage and coordinate global transport flows for internationally operating clients. For the Customer Service Representative, this means that no two days are the same! In this role, you are the first point of contact for the client and you maintain daily contact. You exchange operational information with the client and internal colleagues. Together, you work towards providing the best possible service and create a workplace where every employee feels comfortable and has the opportunity to develop.

As a Customer Service Representative, you will be doing the following:

• Receiving and monitoring the handling of inquiries and providing feedback on a daily basis. You also monitor the processing of transport orders. Additionally, you ensure the processing and verification of all associated documents. You are also responsible for:
• Calling off transport if necessary;
• Monitoring the client's KPIs, all inquiries, complaints, client data, and client agreements in the information system;
• Ensuring the creation and organization of client files regarding the agreements made and agreed upon.

WHERE ARE YOU GOING TO WORK?

Your workplace is at one of our locations in Venray, where we have a campus of no fewer than four warehouses! There, you will become part of the Customer Service team, consisting of 8-10 colleagues. Together, you ensure that customers are kept informed of the progress of the shipments. You do this within a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to the Contract Supervisor, and your working hours vary between 08:00 and 18:00.

WHY IS THIS ROLE SOMETHING FOR YOU?

With your entrepreneurial attitude and communication skills, there is no problem that cannot be solved! A solid customer relationship and taking your team to the next level are top priorities for you. Thanks to your flexibility and stress resistance, you strive for success every day. You are driven, and your proactive work attitude ensures that you make a difference for the customer and your colleagues every day. In addition, you bring the following knowledge and experience:

• At least a completed MBO education, preferably in the field of Transport/Logistics;
• At least 2 years of experience in a similar commercial position (preferably in logistics services);
• Knowledge of transport and automated information systems;
• Excellent command of the Dutch and English languages, both spoken and written;
• Proficient with Microsoft Office.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.768 and € 3.722 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Good pension scheme;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy;

HOW DO YOU BECOME OUR NEW COLLEAGUE?

Simple! Send your application with resume (letter is optional) to Remco Hendrikx, Corporate Recruiter, by e-mail to remco.hendrikx@cevalogistics.com, also reachable by phone on +31 (0)6 83 22 25 39 (also reachable via WhatsApp).

Within CEVA we have a driven and enthusiastic recruitment team. If you know someone who would like to be considered, please let us know!

Acquisition via third parties is not appreciated.

We would like to welcome you to CEVA Logistics for a challenging career!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.