Customer Service Administrator | Jandakot WA

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

We’re seeking an experienced Customer Service Administrator, based from our Jandakot WA site, to provide dedicated support to our key customer in the utility services sector by assisting their staff and customers with the use of their online programs and helping them identify the status of orders placed with CEVA.

The Customer Service Administrator ensures smooth communication, accurate order tracking, and timely resolution of queries, contributing to a seamless customer experience and operational efficiency.

The span of ordinary hours in this role will be Mon-Fri, 8.00am - 4.00pm.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Create reports to identify and highlight issues in Western Power's computer systems
• Respond quickly and accurately to customer queries
• Investigate system related issues and provide training to Western Power staff to prevent them from reoccurring
• Maintain up to date knowledge of CEVA and Western Power systems to respond to queries effectively
• Coordinate urgent material picking and dispatch with Western Power employees
• Support health, safety, and quality compliance, including audit preparation.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has solid experience gained in an administrative and/or customer service role in any industry. You will also have:

• Intermediate skills in MS Excel and Word, with strong written and verbal communication skills
• Good judgment and decision-making abilities within appropriate timeframes.
• Sound communication, time management and relationship management skills.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.