Customer Service Representative

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

We are looking for a Customer Service Employee for our warehouse campus in Roosendaal. In this role, you will be the first point of contact for the customer. You will handle all possible issues that arise in the logistics processes in a proper manner and maintain continuous contact with the customer to manage expectations. For this, you will constantly collaborate with your own department, the operation, external service providers, and the customer.

WHAT WILL YOU DO?

Our warehouse campus in Roosendaal consists of various buildings where we carry out logistics processes for different customers. In this role, you will serve a Japanese customer delivering retail fixtures and furniture in Europe. You will work in a diverse and international team with 5 direct colleagues. Together, you work to provide optimal service and create a workplace where every employee feels comfortable and has the opportunity to develop. Additionally, you will have frequent contact with other customer service employees serving another customer in the same brand-new facility.

You will:

• Have extensive customer contact via email in English. Next to this, there may be calls directly with the customer and other partners;
• Handle questions and complaints promptly and professionally;
• Analyze process issues and provide the customer with efficient solutions;
• Build a good relationship with the customer's logistics team and end customers;
• Coordinate transport requests and Value Added Service assignments at the customer's request;
• Ensure proper administration and prepare reports;
• Initiate and execute improvement proposals.

WHAT ARE WE LOOKING FOR?

You enjoy handling data accurately and have excellent administrative skills. You can maintain focus in a hectic environment and possess strong communication skills. You interact with customers regularly and do so professionally and adequately. Additionally, you bring the following knowledge and experience:

• MBO/HBO level of education;
• Preferably, a few years of experience in a similar customer service/administrative role;
• Experience within a logistics organization is a significant advantage;
• Proficiency in MS Office and the ability to quickly adapt to systems. This includes good skills in Excel;
• Good knowledge of the English language.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are ample opportunities to bring out the best in yourself and your career. Besides a dynamic environment where we achieve our goals together rapidly and result-oriented, we offer a position that allows room for enjoyment and connection. This role can be the first step towards a broad career path within our organization. The possibilities to chart your own course are endless!

Additionally, we offer:

• A competitive salary ranging from € 2.718,40 to €3.672,14 depending on your experience and educational level;
• A one-year contract with the possibility of a permanent contract;
• 25 vacation days and the possibility to sell or buy extra leave;
• Profit sharing of up to 3% for positive company results;
• Good pension scheme, travel allowance, and 8% holiday pay;
• Opportunity to participate in our CEVA fit program;
• And the possibility to develop yourself through our CEVA Academy.

HOW TO BECOME OUR COLLEAGUE? 
Apply directly via the button below or contact Donja Beuting, Corporate Recruiter, for more information. You can call or WhatsApp via +31 6 51051949 or email donja.beuting@cevalogistics.com. 

We look forward to welcoming you to CEVA Logistics for an exciting career! 

Acquisition in response to this vacancy is not appreciated. 

For this position, there are internal candidates under consideration. For reasons of transparency and careful decision-making, the vacancy will nevertheless be published.

Want to learn more about CEVA Logistics? 
Click this link: https://www.cevalogistics.com/en/who-we-are/about-ceva-logistics.